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POLICIES FOR THE PALMER HOME:
Gift Cards:
Cancellations:
- Deposit: Half of total cost required for deposit (Holidays/Special Events must be paid in full)
- Main House Rooms: Two week cancellation policy. If cancelled with at least two weeks notice receive refund minus $25 fee per night cancelled. If cancelled within two weeks of arrival forfeit deposit. If we are able to rebook the dates we will issue a refund.
- Carriage House: Thirty day cancellation policy. If cancelled with at least thirty days notice receive refund minus $50 fee per night cancelled. If cancelled within two weeks of arrival forfeit deposit and will be charged for remaining balance. If we are able to rebook the dates we will issue a refund.
Pets are allowed in the Carriage House ONLY for a one time $50 pet fee. Pets MUST be pre-approved before arrival. Please make sure your pet is current on all shots, flea medications, and clean.
Children: For their own safety (due to stairs, old furniture, etc.) and the consideration of other guests no children under the age of ten are allowed in the Carriage House or the Main House. No exceptions!
Hurricane Policy
We understand and respect the concern and apprehension that may arise from an approaching hurricane. The following policies apply for each room booked:
If the weather service issues a hurricane advisory or warning for the Charleston, SC area:
- Guests residing at the inn may choose to evacuate. In this case, we will charge only for those nights spent with us up to the time of the evacuation.
- For those guests with pending arrivals, we would retain the deposit and credit it to a future stay.
If there is NO hurricane advisory or warning for the Charleston, SC area (i.e. there is not an imminent threat): For vacation to be cancelled because a hurricane “might” make landfall near Downtown Charleston or that there “might” be an aftermath, deposits will NOT be refunded and will NOT be credited to a future stay. Your card will be charged the entire amount owed for the scheduled stay.
If a hurricane has made landfall and The Palmer Home (or downtown Charleston) is not “fit” for guests: For guests with pending reservations affected by such a situation, we would retain the deposit and apply it to a future stay.
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